Shipping policy
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Return & Refund Policy
All sales are final. Refunds are only available for defective or damaged products.
Defective or Damaged Items
If your product arrives damaged, defective, or incorrect, please contact us within 7 days at support@zylioa.com with photos or proof. We will provide a full refund or replacement once the issue is confirmed.
Non-Returnable Items
The following items cannot be returned:
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Personalized or custom products
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Perishable goods (food, flowers, plants)
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Personal care items (cosmetics, hygiene)
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Hazardous materials or flammable liquids
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Sale items and gift cards
Exchanges
Exchanges are only available for defective or damaged items. Instructions will be provided once approved.
Contact us: support@zylioa.com for any questions or concerns.